Real-Time Performance Tracking
Live metrics show pace, tone, sentiment as it happens
Why it's important
You can't fix what you can't see. Most sales training relies on gut feel and post-call guesswork: "I think they talked too much" or "Maybe they were too aggressive." Without data, coaching is subjective and improvement is slow.
Real-time tracking gives you 12+ live metrics during every call: pace (words per minute), talk ratio, sentiment shifts, objection frequency, and more. Managers see exactly where a rep struggles—not after the fact, but as it happens. Reps get immediate feedback, not vague advice days later.
How it works
Real-time transcription and analysis
Every word is transcribed as it's spoken. Our AI analyzes pace, tone, and sentiment in real-time—no delay, no manual review.
Live dashboard for managers
Managers can watch metrics update during the call (if monitoring) or review them immediately after. See exactly when sentiment dropped or when the rep lost control.
Metrics stored for trends
Every call's metrics are saved. Over time, you see patterns: who's improving, who's stuck, and which objections are hardest for the team.
Use cases
Coaching with evidence
Instead of "You need to slow down," managers say "Your pace was 180 wpm; the buyer sentiment dropped at 1:23 when you rushed the price." Coaching becomes specific and actionable.
QA and compliance
For call centers, real-time metrics support QA: talk ratio, objection handling, and sentiment are tracked automatically. No manual scoring.
Self-improvement for solo reps
Solo closers see their own metrics after every drill. They can self-coach: "I talked 70% of the time; I need to listen more" or "Sentiment dropped when I mentioned price—I need to build more value first."
What you get
- •12+ live metrics: pace, tone, sentiment, talk ratio, objection count, and more
- •Real-time updates during the call (for managers monitoring)
- •Post-call summary with charts and trends
- •Historical data: compare performance over time
- •Team-wide analytics: see who's improving and who needs focus
Related features
See live metrics in action
Book a demo and watch real-time tracking during a live drill.