Post-Call Deep Analytics
Complete breakdown: objection handling, pace, sentiment, gaps
Why it's important
After a call, most reps and managers are left guessing: "Did I talk too much?" "Should I have pushed harder?" "Where did I lose them?" Without a clear breakdown, improvement is slow and coaching is vague.
Post-call analytics give you the full picture: which objections were handled well, where sentiment dropped, when the rep lost control, and what to practice next. It's not gut feel—it's data. Reps know exactly what to improve, and managers can coach with evidence.
How it works
Full transcript with timestamps
Every word is transcribed. Objections are tagged with timestamps so you can jump to the moment the buyer pushed back.
AI-powered analysis
GPT-4o analyzes the call: objection handling, talk ratio, pacing, sentiment shifts, and gaps in the pitch. You get a structured breakdown, not just a transcript.
Socratic-style feedback
Instead of "You did this wrong," the AI asks questions: "What if you'd asked about their timeline before mentioning price?" Reps think through improvements, not just follow orders.
Trends over time
Compare this call to previous ones. See if objection handling is improving, if talk ratio is getting better, and where the rep is stuck.
Use cases
Targeted coaching
Managers review analytics and say "You handled price well, but you need to work on timing objections. Run 3 more drills on that." Coaching becomes specific and measurable.
Self-improvement
Reps review their own analytics after every call. They see patterns: "I always lose control when they mention a competitor" or "My sentiment drops when I rush." They can self-coach and improve without waiting for a manager.
ROI and reporting
For Enterprise, analytics tie training to outcomes. Show leadership: "After 2 weeks of drills, objection handling improved 30% and ramp time dropped by 1 week."
What you get
- •Full transcript with objection timestamps
- •Structured analysis: objection handling, pace, sentiment, talk ratio
- •Socratic-style coaching questions to guide improvement
- •Charts and trends: compare to previous calls
- •Exportable reports for managers and L&D
Related features
See deep analytics in action
Book a demo and we'll walk through a full post-call breakdown.